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Privacy Policy

Privacy Policy of dihome - Aromas
CNPJ: 54.798.222/0001-20

Corporate Name: 54.798.222 TUANE ANTUNES BARTELEGA

Introduction

dihome - Aromas recognizes the importance of its customers' privacy. This Privacy Policy clearly and objectively describes how we collect, use, and share your personal information when you access and use our website, oficialdihome.com.br, and related services (collectively, "Services").

BY ACCESSING THE STORE, SENDING COMMUNICATIONS, OR PROVIDING ANY TYPE OF PERSONAL DATA, YOU DECLARE THAT YOU ARE AWARE OF THE TERMS SET FORTH HEREIN AND AGREE TO THE PRIVACY POLICY, WHICH DESCRIBES THE PURPOSES AND METHODS OF PROCESSING YOUR PERSONAL DATA THAT YOU PROVIDE IN THE STORE.

Collection of Personal Information

Additionally, this Privacy Policy does not apply to any third-party applications, products, services, websites, or social media features that may be offered or accessed through the Store. Accessing these links will cause you to leave the Store and may result in the collection or sharing of information about you by third parties. We do not control, endorse, or make any representations about these third-party sites or their privacy practices, which may differ from ours. We recommend that you review the privacy policy of any site you interact with before allowing the collection and use of your Personal Data.

If you provide us with Personal Data related to other individuals, you declare that you have the authority to do so and that you have obtained the necessary consent to authorize the use of such information under this Privacy Policy.

Definitions

For the purposes of this Privacy Policy:

  • "Personal Data" means any information that, directly or indirectly, identifies or can identify a natural person, such as name, CPF, date of birth, IP address, among others;
  • "Sensitive Personal Data" means any information that reveals, in relation to a natural person, racial or ethnic origin, religious belief, political opinion, trade union membership, or membership in a religious, philosophical, or political organization, data related to health or sexual life, genetic or biometric data;
  • "Processing of Personal Data" means any operation performed within the scope of Personal Data, by automatic or non-automatic means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination, or alternatively, making available, harmonization, or association, restriction, deletion, or destruction. Any other operation provided for under applicable legislation is also considered Processing of Personal Data;
  • "Data Protection Laws" means all legal provisions regulating the Processing of Personal Data, including but not limited to Law No. 13.709/18, the General Data Protection Law ("LGPD").

Use of Personal Data

We collect and use Personal Data to manage your relationship with us and better serve you when you purchase products and/or services in the Store, personalizing and improving your experience. Examples of how we use the data include:

  • Enabling you to purchase products and/or services in the Store;
  • Confirming or correcting the information we have about you;
  • Sending information that we believe is of interest to you;
  • Personalizing your Store usage experience;
  • Customizing the sending of advertisements based on your interest in our Store; and
  • Contacting you via phone number and/or email provided.

We Do Not Store Financial Information

dihome guarantees that it does not store any sensitive financial information of its customers, such as credit card data or PIX keys. All payment processing is carried out securely and reliably through the MercadoPago platform, a company accredited by the Central Bank of Brazil and recognized for its excellence in digital security.

For your convenience, we summarize some key points of MercadoPago's Privacy Policy, available at: MercadoPago Privacy Policy:

  • Data Security: MercadoPago adopts robust security measures to protect your data, such as end-to-end encryption, firewalls, and constant fraud monitoring.
  • Data Sharing: MercadoPago only shares your data with third parties in specific situations, such as to comply with legal obligations or to enhance user experience.
  • Your Rights: You have the right to access, correct, delete, or request the portability of your data, as well as to object to its processing at any time.

Use of Personal Information

We use your personal information for the following purposes:

Providing and improving our Services:

  • Delivering your orders and providing receipts.
  • Responding to your inquiries and offering customer support.
  • Personalizing your browsing experience and recommending relevant products.

Sending marketing communications:

  • Sending informational emails about our products, promotions, and special offers, with your prior and explicit consent.
  • Offering personalized discounts and exclusive benefits.

Complying with the law:

  • Responding to judicial or governmental requests.
  • Preventing fraud and protecting intellectual property rights.

Sharing of Personal Information

dihome does not share your personal information with third parties, except in the following situations:

  • With service providers: Partner companies that assist in operating the Services, such as payment processors and data analysis platforms. These companies only have access to the information necessary to perform their specific services and are committed to protecting your data with the same security measures as dihome.
  • With your consent: When you explicitly authorize the sharing of your data with third parties, such as for personalized marketing purposes or participation in surveys.

Your Rights

Regarding your personal information, you have the following rights:

  • Access: Request a copy of your collected and stored data.
  • Rectification: Correct any incorrect or incomplete data.
  • Erasure: Request the total or partial deletion of your data.
  • Restrict processing: Limit the use of your data for specific purposes.
  • Object to processing: Prevent the processing of your data for certain purposes.
  • Data portability: Receive your data in a structured, readable format to transfer it to another controller.

To exercise your rights, contact us via email: [email protected].

Instagram Integration

dihome integrates with Instagram, allowing you to view and interact with our products directly on the platform. dihome does not collect or store Instagram user data.

By interacting with dihome on Instagram, Instagram may collect information about you, such as your username, viewed content, and performed interactions. Instagram uses this information to personalize your experience and improve its products and services. You can control the information Instagram collects about you in your account's privacy settings.

Changes to This Policy

dihome reserves the right to update this Privacy Policy periodically. In case of significant changes, we will notify you via a notice on our website or by email. We recommend reviewing this Policy frequently to stay informed about our privacy practices.

Contact

For questions, to exercise your rights, or for more information on how we protect your data, contact us at: [email protected].

 

We hope this Privacy Policy is clear and informative. Thank you for choosing dihome - Aromas!